Support

The game itself

What do I need to play it?

An Android phone. Neon Bastion is built for Android only — there is no iPhone version and no desktop version. It plays in portrait, with touch controls, and it is designed for one hand.

Does it need an internet connection?

No. The game plays entirely offline. It has no account system, no sign-in, no cloud save and no server of ours to talk to.

Is there anything to buy?

No. There is no advertising, no in-app purchase and no currency sold for money. Everything in the game is earned by playing it.

How do I get it?

It is not publicly released yet. It is in testing on Google Play, and the beta page has the three steps to join. There is no download on this site and no APK to sideload; please do not install a copy from anywhere else.

Can I pause in the middle of a run?

Yes. Hold, at the top of the combat screen, freezes the run and writes it to disk; Resume on the main menu picks it up again. Taking a call or switching apps does the same thing by itself, so a run is not lost because the phone interrupted it. Only one run is held at a time.

I am stuck on a stage.

That is often the design rather than a wall. Later Journey stages expect permanent growth behind them — Memories, Research, shards in the Forge, and eventually Rebirth — rather than one perfect run with a fresh profile. If a stage feels impossible, earlier stages and Elite re-runs are the intended way to come back stronger. If it still feels wrong, tell us which stage and what you tried; during testing that is exactly the feedback we need.

The game runs hot, or the frame rate drops.

In Settings there is a reduced effects option and a battery saver option; both are also reachable from the Hold screen during a run, so you can change them without leaving the stage. Music and effects volume are separate sliders, and screen static has its own. If you find a specific moment that heats the phone or stutters, please say which skill was firing — that is much more useful to us than a general report.

Your progress

Where is my progress saved?

On your own phone, in the app's own storage. Nothing is uploaded. The game also keeps a known-good backup locally so a save can be restored after an interrupted write. If you have also played a browser build, that save is separate and the two do not sync.

How do I back up my progress, or move it to another phone?

Through a save code, in Settings → Save data:

1. Export progress on the old install. The code appears in the box and is copied to your clipboard. Paste it somewhere outside the game — a note, a message to yourself, a file — and keep it until the new install is working.
2. Paste code on the new install, or paste the code into the box yourself, then Check import. The game tells you what the code contains before anything is changed.
3. Replace local progress to apply it. A pre-import backup of what was there is kept, and Review pre-import backup brings it back up.

Three things to know before you do it:

• The code carries earned skills, research, shards and mastery. It does not carry a held run, your skill-pool switches or your settings.
• Finish or abandon a held run first; the import is refused while one exists.
• Export from the version you are importing into. A newer build can read an older code, but an older build cannot read a newer one.

Importing replaces the progress on that device. There is no way for us to recover a save you overwrote, because we never had a copy of it.

How do I reset my progress?

Settings → Advanced… → Hard reset, then press the button again to confirm. It forgets everything: memories, knowledge, rebirths, stages, shards, the skill pool and your settings. There is no undo, so export a code first if there is any chance you want it back.

To remove the files instead of resetting inside the game, clear the app's storage in Android settings, or uninstall the app. The your data page covers every route, including deleting support emails you have sent us.

Can you restore a save I lost?

No, and that is not a policy — it is the consequence of the game never sending your progress anywhere. The only copies that exist are on your device and in any save code you exported yourself.

Reporting a problem

How do I report a bug?

Email floridaairborne@gmail.com, or post it in the tester group if you joined one. You do not have to write a report; one honest message is plenty. What actually helps us reproduce it:

• Your phone model and roughly how old it is.
• What you were doing — which screen, or which stage and wave.
• Which skills were equipped, if it happened during combat.
• What you expected instead of what happened.
• A screenshot, if the problem is something you can see.

For crashes or lost progress, say roughly what you were doing when it happened, and whether the run was held at the time.

Something in the menus makes no sense.

Tell us. The Memory map, the Forge and the blessing offers are the three places testers get lost most, and confusion is a bug like any other. Say what you expected a button to do.

What about privacy and my data?

The privacy policy is the full answer and your data is the practical one. In short: the game stores your progress on your device, sends none of it to us, and the only thing we ever hold is an email you chose to send.